Technical Support Engineer (Tier2) – German / Dutch or Finnish

 Location: Iasi, Romania

Company

Your new employer in Romania is a well-known business solutions provider that is gradually expanding its business across Europe. The company currently employs over 500 people and regularly receives awards for its good service. Currently, our client is looking for German-speaking employees in customer service. The company supports its employees at all times in their professional development, leaves them a lot of freedom at work and promotes innovation.

What you will do if you receive the job:

  • Respond to escalated software incidents from Tier 2 teams
  • Respond to direct escalation (hardware and software), primarily by telephone from regional field service operations and Customer’s Authorized Service Providers
  • Identify, troubleshoot, research, and resolve complex customer and field service issues
  • Deliver hardware, software and solution (Customer and third-party solutions) support using remote capabilities
  • Create knowledge solutions for use by Customers Tier 1 and 2 team members, and field service engineers
  • Engage with field support if a client visit is required
  • Escalate the incident to the “deep dive” team, regional service specialist or engineering team for engineering issues

Our expectation:

  • You are a German / Dutch or Finnish speaker (min. B2)
  • You are a English speaker (min. B1)
  • You have experience in Technical support 1 – 2 years
  • You are looking for an energetic environment and adventure

What we offer:

  • Employment contract directly from the company
  • Attractive salary
  • Service package: medical care, sport card (vouchers for leisure activities), moving assistance
  • A modern workplace
  • Good atmosphere and international working environment

Send us your CV: [contact-form-7 404 "Nie znaleziono"]