Questions before you apply?
Find quick answers about applications, online recruitment, assessments, work permits and relocation for our jobs in Greece and Portugal.
Frequently asked questions
Everything you need to know before and during your application.
01 How do I apply?
Choose the job you are interested in and submit your application directly through the job page. A CV / résumé is enough — a cover letter is normally not required.
02 When will I hear back?
If your profile is selected for the next stage, you will receive further information after your application has been reviewed. Timing can vary depending on the role, project and start date.
Please check your email, including spam or junk folders, and keep an eye on WhatsApp or Viber if you use them for recruitment communication.
03 Can I apply for more than one job?
Yes. You can apply for more than one position if several roles match your language skills, location and experience. There is no need to submit the same application more than once for one vacancy.
04 Do I need previous customer service experience?
Not always. Many customer service, moderation and support roles are open to candidates without previous experience and include initial training. If previous experience is required, you will see it clearly in the job advertisement.
05 Are the jobs full-time?
Most of our vacancies are full-time positions. Working hours and shift patterns are shown in each job advertisement. If a part-time position is available, it will be clearly marked.
06 Is the recruitment process 100% online?
Yes. The application, assessment and interview stages are completed online. The job itself may be office-based, hybrid or remote depending on the vacancy.
07 What does the recruitment process look like?
The standard process is:
- Apply online.
- Receive information about the next recruitment steps.
- Complete the assessment and online interview.
- Complete the final steps and receive the hiring decision / offer.
The exact sequence can differ slightly depending on the project, but you will receive the relevant instructions for your application.
08 Will I need to complete an assessment and online interview?
Yes. The recruitment process includes an assessment and an online interview. For many Customer Service roles in Portugal and Greece, the assessment is completed through SHL. For B2B roles in Greece, Eucom is commonly used. The exact test depends on the role and project, and you will receive the relevant instructions before each stage.
09 How will I receive recruitment updates?
Recruitment communication is usually sent by email and may also come through WhatsApp or Viber. Some stages can include direct contact from the recruiting team or the client.
For the fastest handling, reply in the same channel in which you were contacted instead of sending the same message through several channels.
10 Can I apply if I do not have a work permit?
For most roles you need EU citizenship or a valid residence and work permit for the country where the job is located. Remote positions normally also require you to be resident in that country. Always check the eligibility note in the specific job advertisement.
11 Is relocation support available?
Some positions include relocation support, while others are available only to candidates already living in the country. When a relocation package is available, the job advertisement explains what is included.
Explore current opportunities
Browse multilingual jobs in Greece and Portugal and check the full requirements before you apply.