Join an international restaurant technology project and help French-speaking restaurant partners keep their reservations and guest experience running smoothly.
✅ Location and schedule
- Possible start: 5.10
- Office in Athens – Neos Kosmos
- First 3 months fully onsite
- After the first 3 months: hybrid work model based on performance and professional conduct
- Schedule: Monday–Sunday, rotational shifts between 09:30 and 19:00
✅ About the project
You will support restaurant partners using digital reservation and guest-management solutions and help them resolve everyday product and technical questions.
✅ What you will do
- Support French-speaking customers via phone, email, live chat and WhatsApp
- Answer questions about the platform and its features
- Provide clear product guidance and basic technical support
- Resolve customer issues efficiently and professionally
- Escalate complex technical and billing requests to the appropriate teams
- Document customer interactions and follow internal service standards
✅ Salary & bonuses
- Base salary: €1,050 gross/month x14 — including two additional salary payments: one full salary at Christmas, half a salary at Easter and half a salary in summer
- Monthly performance bonus: up to 10% of the base salary (up to €105 gross/month)
- Meal allowance via Up Hellas Mastercard
Total monthly package: €1,050 gross base + up to €105 performance bonus + meal allowance.
✅ What we offer
- Possible start: 5.10
- Permanent full-time Greek employment contract
- Paid training from the start
- First 3 months fully onsite in Athens – Neos Kosmos
- Hybrid work model after 3 months, based on performance and professional conduct
- Company-provided work equipment
- Private health insurance from day one, including dental and eye care
- Free gym and wellness activities
- International environment with long-term career opportunities
✅ What we expect
- French at C1 level or higher
- English at B2 level or higher
- Previous experience in customer service, hospitality or customer relations
- Good communication, active listening and problem-solving skills
- Comfort working with multiple systems and managing priorities
- Good computer literacy and a customer-oriented approach
- EU citizenship or a valid residence permit with full rights to work in Greece