Location: Lisbon, Portugal (Oriente – Office-Based) Start Date: 16.07 Schedule: Monday–Sunday between 08:00–17:00 or 09:00–18:00 Work Model: Office-Based Contract: Full-time fixed-term contract with extension possibility Recruitment Process: Fast & fully online
About the Project
Join an international Customer Support team supporting users of one of the world’s leading video and e-commerce platforms.
As a German-speaking Customer Advisor, you will help users with orders, deliveries, account-related questions and platform support while working in a fast-growing digital environment.
This role is ideal for German-speaking candidates looking for an office-based international job in Lisbon with stable salary, bonuses and career opportunities in the online platform industry.
What you will do:
Support users via inbound and outbound phone calls
Help buyers, sellers and content creators with account and order-related questions
Resolve reported issues clearly and efficiently
Escalate more complex cases to the appropriate internal teams
Provide professional customer support in a structured environment
Work closely with international teams and internal tools
Who we are looking for:
Fluent German skills (minimum C2)
English level B2 or higher
Strong communication and problem-solving skills
Interest in e-commerce and digital platforms
Ability to make rational decisions in a fast-paced environment
Customer-oriented mindset
EU citizenship or full rights to work in Portugal
Salary:
Base salary:1238 EUR gross/month x12 payments or 1100 EUR gross/month x14 payments
Full time, renewable employment contract for 6 months (according to the Portuguese law)
Training is provided at the beginning of the work
Office work system in our modern office in Lisbon -Oriente
A Bring a Friend Program with attractive incentives
Private Health Insurance from day 1
Personal and career development programs and mentoring to develop skills
Benefit from our modern amenities, many discounts in local businesses, free sports and social responsibility activities, internal parties and much more!Complete online hiring process regulated
Why apply:
Start your international career in sunny Lisbonwhile working for one of the world’s most recognized digital entertainment and e-commerce platforms. Enjoy stable salary, attractive bonuses, paid training and an international office environment in Portugal.
A great opportunity for German speakers looking for customer support jobs in Lisbon with career growth and international experience.
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Related Searches
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Explore more German-speaking jobs in Portugal on our website: www.prorerkuter.com
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What happens after you apply?
Natalia is a very helpful and friendly recruiter! We were in touch via Whatsapp, she supported me at every step. Her help made it very easy for me to contact the company when I needed it. I got an offer shortly after submitting my CV and I am very happy with my new job! Quick and efficient, I felt that she was working for me!
Lisa ELLENBROEK., Customer Advisor in Dutch (Portugal)
Recruitment in a great atmosphere! The process was explained in a simple way. The recruiter answered my questions and helped a lot at a critical moment (she organized my interview with the company at the last minute when my meeting link did not arrive)!
I like my home office job, and the fact that it’s in the tourism industry is just an added plus!
Angela G., Customer Advisor in Tourism, Greece
Recruitment in ProRekruter was very efficient and easy. The recruiter who contacted me was very nice and our first selection conversation lasted about 10 minutes.
Our contact and all recruitment was very effective. I find ProRekruter employees very friendly and helpful. I really liked that, unlike other recruitments, here the recruiter supported my candidacy and made sure that I was not “forgotten” by the company. The job offer came very quickly, I started after 2 weeks. Thank you for helping me find a job and recommend you to others!
Sabine S., candidate – Kundenservice in Deutsch (Athens)
Thank you so much for your great assistance. I applied a job and I got hired shortly!
Marie took care of me at every step in this recruitment.
Igor G – Content Moderator in Deutsch, Lissabon
Brałam udział w rekrutacji na 3-miesięczny projekt zdalny w języku polskim w Grecji.
Rekrutacja była bardzo szybka, w całości przez telefon. Ku mojemu zaskoczeniu dostałam ofertę pracy i zaczęłam po 2 tygodniach.
Rekruterka była bardzo pomocna i wszystko wyglądało tak, jak mówiła na początku.
Martyna D., Candidate – Customer Support in Polish, remote in Greece
Very nice, fast and professional – 100% recommendation!!! Thomas took care of every detail! I have been working in this position for six months and I am very pleased.
Good salary and most importantly – always on time!
Thanks to the recruiter from ProRekruter I quickly found a new job after the end of my contract in the tourism industry.
They did not expect experience and offer training. Earnings and benefits are also ok. Everything went smoothly, the recruitment was fully remote, it was contact by phone and Whatsapp, I didn’t have to go anywhere. I could start working right away with the accommodation they found in Athens.
All the time I had contact with a recruiter who was very helpful. Thanks!
Stefano L., candidate – Customer Service Agent in Italian (Athens)
