Join an international cruise project and help customers and travel agents choose, book and manage cruise holidays.
✅ Location: Home Office in Porto area – remote work within max. 50 km of the Porto
- Start date: 17.09
- Remote work within max. 50 km of Porto – relocation to the Porto area is possible
- Schedule: Monday–Sunday, rotational shifts between 08:00 and 19:00 (8h/day, 40h/week, 5 days/week) with 2 rotating days off
- Previous sales experience is mandatory
- Fast and fully online recruitment process
- All necessary work equipment is provided and sent by courier
About the Project
The team supports guests and travel agents before and after booking. You will combine customer service with sales: helping people choose cruise packages, manage existing bookings and get clear information about destinations, ships, documentation and prices.
What you will do:
- Handle inbound calls from customers and travel agents
- Sell cruise packages and cross-sell or upsell related products
- Support customers with post-booking questions and booking management
- Help travel agents with bookings and changes
- Provide clear information about destinations, ships, documentation, prices and other cruise-related questions
Salary:
- Base salary: €1,000 gross x14 months
- Meal allowance: €7.63 net/day (approx. €167.86/month) via meal card
- Monthly package: €1,000 gross x14 + meal card.
Requirements:
- Italian at C2 level
- English at least B2
- Previous sales experience is required
- Previous experience in tourism or a travel agency is a plus
- Previous Contact Centre or Customer Service experience is welcome
- You are comfortable using digital tools and work in an organised and reliable way
- You already live within 50 km of Porto or are ready to relocate to the Porto area before starting
- ✅ EU citizenship or a residence permit in Portugal is required.
What we offer:
- Start date: 17.09
- Work from home within max. 50 km of Porto
- Full-time fixed-term 6-month employment contract with extension possibility according to Portuguese law
- Training is provided at the beginning of the work
- Private Health Insurance from day 1
- Fast and fully online recruitment process
- All necessary work equipment is provided and sent to you by courier
Why apply:
This role combines sales, booking support and customer contact in the global cruise sector, with training, equipment and private health insurance included.