Portuguese Customer Support in Porto for a leading global online travel platform.

Support travelers with everyday booking and service questions while working from Porto Office Park. The late 18:00–03:00 shift is worked remotely.

✅ Location & Schedule

Start: 7.10
Office based in Porto Office Park
Monday–Sunday, rotational shifts between 08:00 and 03:00 – 5 days/week, 40h, with 2 rotational days off
The last shift, 18:00–03:00, is worked remotely

✅ Project

Join the Customer Support team of one of the world’s largest online travel agencies.

The platform provides accommodation bookings in more than 220 countries and territories, sells flights across dozens of markets and offers tours and activities in over 1,300 cities. You will help Portuguese-speaking customers with booking and service-related questions.

✅ Responsibilities

Support customers via inbound calls, outbound calls and online channels
Assist with routine questions related to bookings, products and services
Provide clear and professional solutions to customer issues
Guide customers through available options and next steps
Keep customer information accurate in internal systems

✅ Salary & remuneration

Base salary: €920 gross/month x14
Performance bonus: up to €110 gross/month
Meal allowance: €7.63 net/day, approximately €167 net/month, via meal card

Average monthly package: up to €1,030 gross/month + approximately €167 net/month meal allowance, plus 2 extra base-salary payments per year (€1,840 gross total)

✅ What we offer

Start: 7.10
Full-time fixed-term contract under Portuguese law
Office-based work in Porto Office Park, with the 18:00–03:00 shift worked remotely
Full paid training provided
Private Health Insurance from Day 1
Fast and fully online recruitment process

✅ Requirements

Native Portuguese – Brazilian or European Portuguese
Solid English at B2 level or higher
Previous Customer Service experience is a big plus
Previous travel-industry experience is a big plus (travel agency, airline, hotel or similar)
You live in Porto and are ready to work from Porto Office Park
EU citizenship or a valid residence permit with full rights to work in Portugal

✅ Ready to join an international online travel project?

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What candidates say about ProRekruter

Real feedback from people we supported through the recruitment process.

Natalia is a very helpful and friendly recruiter! We were in touch via Whatsapp, she supported me at every step. Her help made it very easy for me to contact the company when I needed it. I got an offer shortly after…

Lisa ELLENBROEK., Customer Advisor in Dutch (Portugal)
Recruitment in a great atmosphere! The process was explained in a simple way. The recruiter answered my questions and helped a lot at a critical moment (she organized my interview with the company at the last minute when my meeting link did…

Angela G., Customer Advisor in Tourism, Greece
Recruitment in ProRekruter was very efficient and easy. The recruiter who contacted me was very nice and our first selection conversation lasted about 10 minutes. Our contact and all recruitment was very effective. I find ProRekruter employees very friendly and helpful.I really…

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Thank you so much for your great assistance. I applied a job and I got hired shortly! Marie took care of me at every step in this recruitment.

Igor G – Content Moderator in Deutsch, Lissabon
Brałam udział w rekrutacji na 3-miesięczny projekt zdalny w języku polskim w Grecji. Rekrutacja była bardzo szybka, w całości przez telefon. Ku mojemu zaskoczeniu dostałam ofertę pracy i zaczęłam po 2 tygodniach. Rekruterka była bardzo pomocna i wszystko wyglądało tak, jak mówiła…

Martyna D., Candidate – Customer Support in Polish, remote in Greece
Very nice, fast and professional – 100% recommendation!!!Thomas took care of every detail! I have been working in this position for six months and I am very pleased. Good salary and most importantly – always on time!

Nicolás J., candidate – Deutschsprachiger Kundenservice, Lissabon
Thanks to the recruiter from ProRekruter I quickly found a new job after the end of my contract in the tourism industry. They did not expect experience and offer training. Earnings and benefits are also ok. Everything went smoothly, the recruitment was…

Stefano L., candidate – Customer Service Agent in Italian (Athens)

Portuguese Customer Support (Português) | Porto Office Park | Online Booking | Start 7.10

✅ Location & Schedule

✅ Project

✅ Responsibilities

✅ Salary & remuneration

✅ What we offer

✅ Requirements

✅ Ready to join an international online travel project?

What happens after you apply?

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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Portuguese Customer Support (Português) | Porto Office Park | Online Booking | Start 7.10

✅ Location & Schedule

✅ Project

✅ Responsibilities

✅ Salary & remuneration

✅ What we offer

✅ Requirements

✅ Ready to join an international online travel project?

What happens after you apply?

Explore related jobs

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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