German Customer Support Portugal – work from home in an automotive project.

Support customers of a popular automotive brand with digital services and products, fully remotely from mainland Portugal.

No previous experience required: paid training will prepare you for the role.

Location: Portugal (mainland) – 100% remote
Possible start: 3.12
Work schedule: Monday–Sunday, 24/7 rotational shifts – 8 hours/day, 40 hours/week, 5 working days and 2 rotating days off
A computer and headset will be sent to your home.
Fast and fully online recruitment process.

✅ Project:

In this international customer support project, you will help German-speaking customers of a well-known automotive brand use its digital services and products.

You will answer questions, help with technical issues and explain solutions clearly. You will learn everything you need to know about the products during training.

✅ As a Customer Support Advisor you will:

Answer customer enquiries by phone, email and chat
Help with questions about digital services and automotive products
Guide customers through troubleshooting steps clearly
Provide information about offers and services
Record customer interactions and solutions in the CRM system
Work with your team to resolve customer issues reliably

✅ Competitive salary and remuneration system:

Base salary: approx. €1,231 gross/month ×12 or €1,055 gross/month ×14 – you choose the payment schedule
Fixed project bonus: €55 gross/month
Meal allowance: €7.63 net per day worked, approximately €167.86 net/month via meal card
Additional allowance for night hours worked

Average monthly package: approx. €1,286 gross/month + €168 net/month meal card + night-shift allowance.

✅ What we offer:

100% remote work in mainland Portugal
Full-time 6-month fixed-term contract under Portuguese law, with possibility of extension
Full paid training provided
Computer and headset for working from home
Private health insurance
International working environment
Fully online recruitment process
A Bring a Friend Program with attractive incentives
Personal and career development programmes and mentoring to develop your skills
Discounts at local businesses, sports and social responsibility activities, internal parties and events

✅ Requirements:

German at C2 level
English at B2 level or higher
No previous experience required
Applications from candidates already living in Portugal are preferred. You must be living in mainland Portugal by your start date to work remotely.
Availability for 24/7 rotational shifts, including nights and weekends
Clear communication, a helpful approach and a customer-focused mindset
EU citizenship or a valid residence permit with full rights to work in Portugal

✅ Relocation:

If you are relocating to Portugal, accommodation in Lisbon may be available in exceptional cases when needed.

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

Interested in this German Customer Support opportunity in Portugal?
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German-Speaking Customer Support | Automotive Digital Services | Remote in Portugal | Start 3.12

✅ Project:

✅ As a Customer Support Advisor you will:

✅ Competitive salary and remuneration system:

✅ What we offer:

✅ Requirements:

✅ Relocation:

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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German-Speaking Customer Support | Automotive Digital Services | Remote in Portugal | Start 3.12

✅ Project:

✅ As a Customer Support Advisor you will:

✅ Competitive salary and remuneration system:

✅ What we offer:

✅ Requirements:

✅ Relocation:

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Similar German jobs in Portugal

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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