✅ Location

Possible start: 19.11
Office-based work in Lisbon Oriente
Candidates must already live in Lisbon. No relocation support is available.
Work schedule: Monday–Sunday, rotational shifts between 08:00 and 21:00 (full-time: 40h/week, 5 days/week, with 2 rotating days off)
Fast and fully online recruitment process

✅ Project

As a Spanish Airline Customer Support Advisor, you will help passengers before, during and after their journey.

You will support booking-related requests, travel information and passenger assistance in an international airline project.

✅ As a Customer Support Advisor you will

Support Spanish-speaking passengers by phone, email and chat
Assist with reservations, booking changes, cancellations and travel-related questions
Provide clear information about flights, services and available options
Handle complaints, sensitive cases and back-office tasks
Maintain accurate records and escalate complex cases when required

✅ Competitive salary and remuneration system

Base salary: €1,073.33 gross/month x12 or €920 gross/month x14 — you choose the payment schedule
Fixed project bonus: €25 gross/month
Welcome bonus: €1,000 gross in total, paid in 12 monthly instalments of approximately €83.33 gross during your first year of employment
Performance bonus: up to €120 gross/month
Meal allowance: €7.63 net/day, approximately €167.86 net/month, via meal card

Average monthly gross package during your first year: approximately €1,182–€1,302 gross/month, including the welcome bonus, + approximately €168 net/month meal allowance

✅ What we offer

Possible start: 19.11
Full-time 6-month fixed-term contract with possibility of extension
Office-based work in Lisbon Oriente
Full paid training provided
Private Health Insurance from Day 1
Employee referral programme and additional local benefits
Fast online recruitment process
Work schedule: Monday–Sunday, rotational shifts between 08:00 and 21:00 (full-time: 40h/week, 5 days/week, with 2 rotating days off)
Personal and career development programmes and mentoring to develop your skills
Discounts at local businesses, sports and social responsibility activities, internal parties and events

✅ Requirements

Fluent Spanish at C1 level or higher, both spoken and written
English at B2 level or higher, both spoken and written
You must already live in Lisbon. Relocation support is not available.
Previous Customer Service experience is mandatory — you will handle a high volume of calls
Professional, customer-focused communication skills

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

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Natalia is a very helpful and friendly recruiter! We were in touch via Whatsapp, she supported me at every step. Her help made it very easy for me to contact the company when I needed it. I got an offer shortly after…

Lisa ELLENBROEK., Customer Advisor in Dutch (Portugal)
Recruitment in a great atmosphere! The process was explained in a simple way. The recruiter answered my questions and helped a lot at a critical moment (she organized my interview with the company at the last minute when my meeting link did…

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Recruitment in ProRekruter was very efficient and easy. The recruiter who contacted me was very nice and our first selection conversation lasted about 10 minutes. Our contact and all recruitment was very effective. I find ProRekruter employees very friendly and helpful.I really…

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Igor G – Content Moderator in Deutsch, Lissabon
Brałam udział w rekrutacji na 3-miesięczny projekt zdalny w języku polskim w Grecji. Rekrutacja była bardzo szybka, w całości przez telefon. Ku mojemu zaskoczeniu dostałam ofertę pracy i zaczęłam po 2 tygodniach. Rekruterka była bardzo pomocna i wszystko wyglądało tak, jak mówiła…

Martyna D., Candidate – Customer Support in Polish, remote in Greece
Very nice, fast and professional – 100% recommendation!!!Thomas took care of every detail! I have been working in this position for six months and I am very pleased. Good salary and most importantly – always on time!

Nicolás J., candidate – Deutschsprachiger Kundenservice, Lissabon
Thanks to the recruiter from ProRekruter I quickly found a new job after the end of my contract in the tourism industry. They did not expect experience and offer training. Earnings and benefits are also ok. Everything went smoothly, the recruitment was…

Stefano L., candidate – Customer Service Agent in Italian (Athens)

Spanish Airline Customer Support (Español) | Lisbon Oriente | Start 19.11

✅ Location

✅ Project

✅ As a Customer Support Advisor you will

✅ Competitive salary and remuneration system

✅ What we offer

✅ Requirements

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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Spanish Airline Customer Support (Español) | Lisbon Oriente | Start 19.11

✅ Location

✅ Project

✅ As a Customer Support Advisor you will

✅ Competitive salary and remuneration system

✅ What we offer

✅ Requirements

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Similar Spanish jobs in Portugal

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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