Spanish Airline Customer Support Lisbon position supporting passengers with reservations, bookings and travel-related assistance for a major European airline.
Possible start 30.07
Schedule time frames: Monday – Sunday 8:00-21:00 (40h per week, 5days per week)
We provide training at the beginning of work
We expect previous experience in Customer Support /Airline Clients Support / Reservations Support area
Recruitment process 100% online
About the Project
Customer support for a major European airline!
This project is dedicated to one of the largest low-cost carriers in Europe, connecting destinations across Europe, North Africa, and the Middle East. The airline is well known for affordable fares, flexibility, and reliable service for both leisure and business travelers.
As a Customer Advisor, you will support passengers with reservations, travel information, and general assistance, ensuring a smooth and positive journey. This position is perfect for those who thrive in an international environment and enjoy delivering excellent customer care.
What you will do:
Support customers via phone, email, and chat
Manage bookings: create, change, or cancel reservations
Handle complaints and sensitive cases
Process tickets and back-office tasks
Give clear information and helpful solutions
Salary:
Base salary: 1073€ gross x 12 months (or 920 € gross x 14 months) – you choose the payment schedule
25€ gross – fixed monthly project bonus
Meal allowance: €7.63 net/day (approx. €167,86/month) via meal card
Your average monthly gross salary ranges from €1100 to €1267
What we offer:
Possible start: 30.07
Working time frames: Monday – Sunday 8:00-21:00 (40h per week, 5days per week)
Full time, renewable employment contract for 6 months (according to the Portuguese law)
Training is provided at the beginning of the work
Office work system in our modern office in Lisbon -Oriente
A Bring a Friend Program with attractive incentives
Private Health Insurance from day 1
Personal and career development programs and mentoring to develop skills
Benefit from our modern amenities, many discounts in local businesses, free sports and social responsibility activities, internal parties and much more!
Complete online hiring process regulated
✅ EU citizenship or a residence permit in Portugal is mandatory
Who we are looking for:
Fluency in Spanish (C2 – native)
Communicative English level (min. strong B2)
You have already some experience in Customer Support area
You live anywhere in Lisbon and you are ready to work in our office in Oriente area
Strong communication skills, combined with empathy and a collaborative team spirit
You are looking for adventure in fast growing, international company
✅ EU citizenship or a residence permit in Portugal is mandatory
Why apply:
Build your career in the travel industry while supporting customers of one of Europe’s leading airlines.
This role offers a dynamic international environment, paid training, private health insurance and the opportunity to help travelers with bookings, reservations and travel-related requests.
Perfect for Spanish speakers with customer service experience looking for a stable office-based role in Lisbon.
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Related Searches
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Natalia is a very helpful and friendly recruiter! We were in touch via Whatsapp, she supported me at every step. Her help made it very easy for me to contact the company when I needed it. I got an offer shortly after submitting my CV and I am very happy with my new job! Quick and efficient, I felt that she was working for me!
Lisa ELLENBROEK., Customer Advisor in Dutch (Portugal)
Recruitment in a great atmosphere! The process was explained in a simple way. The recruiter answered my questions and helped a lot at a critical moment (she organized my interview with the company at the last minute when my meeting link did not arrive)!
I like my home office job, and the fact that it’s in the tourism industry is just an added plus!
Angela G., Customer Advisor in Tourism, Greece
Recruitment in ProRekruter was very efficient and easy. The recruiter who contacted me was very nice and our first selection conversation lasted about 10 minutes.
Our contact and all recruitment was very effective. I find ProRekruter employees very friendly and helpful. I really liked that, unlike other recruitments, here the recruiter supported my candidacy and made sure that I was not “forgotten” by the company. The job offer came very quickly, I started after 2 weeks. Thank you for helping me find a job and recommend you to others!
Sabine S., candidate – Kundenservice in Deutsch (Athens)
Thank you so much for your great assistance. I applied a job and I got hired shortly!
Marie took care of me at every step in this recruitment.
Igor G – Content Moderator in Deutsch, Lissabon
Brałam udział w rekrutacji na 3-miesięczny projekt zdalny w języku polskim w Grecji.
Rekrutacja była bardzo szybka, w całości przez telefon. Ku mojemu zaskoczeniu dostałam ofertę pracy i zaczęłam po 2 tygodniach.
Rekruterka była bardzo pomocna i wszystko wyglądało tak, jak mówiła na początku.
Martyna D., Candidate – Customer Support in Polish, remote in Greece
Very nice, fast and professional – 100% recommendation!!! Thomas took care of every detail! I have been working in this position for six months and I am very pleased.
Good salary and most importantly – always on time!
Thanks to the recruiter from ProRekruter I quickly found a new job after the end of my contract in the tourism industry.
They did not expect experience and offer training. Earnings and benefits are also ok. Everything went smoothly, the recruitment was fully remote, it was contact by phone and Whatsapp, I didn’t have to go anywhere. I could start working right away with the accommodation they found in Athens.
All the time I had contact with a recruiter who was very helpful. Thanks!
Stefano L., candidate – Customer Service Agent in Italian (Athens)
