Dutch Customer Support – fully remote role in the Porto area for an international medical-services project.

✅ Location: Remote – Porto area

Possible start: 22.10
Fully remote work within 50 km of Porto Office Park
Work schedule: Monday–Sunday, 24/7 rotational shifts (full-time: 40h/week, 5 days/week, with 2 rotating days off)
Night shifts between 22:00 and 07:00 – only occasional
Fast and fully online recruitment process

✅ Project:

As a Dutch Customer Support Advisor, you will support customers with insurance-related services connected to medical devices.

This is a non-sales role focused on policies, requests and service-related questions.

✅ As a Customer Support Advisor you will:

Provide inbound support in Dutch by phone and chat
Assist with policy updates, cancellations, claims and payments
Process requests, emails and documents
Maintain accurate customer information
Escalate complex cases when required

✅ Competitive salary and remuneration system:

Base salary: €1,100 gross/month x14
Fixed project bonus: €150 gross/month
Extra Project Bonus: €167 gross (part of a total of €2,000 gross paid monthly during the first year of contract!)
Night shift allowance: +25% for each night hour worked
Meal allowance: €7.63 net/day, approximately €167/month, via meal card

Total monthly package: €1,417 gross/month + €167 net/month meal allowance + applicable night allowance, plus 2 extra base-salary payments per year (€2,200 gross total)

✅ What we offer:

Possible start: 22.10
Full-time 6-month fixed-term contract with possibility of extension
Fully remote work within the Porto area
Full paid training provided
Health insurance with dental plan
Fast online recruitment process

✅ Requirements:

Dutch at C2 level
English at B2 level or higher
You live within 50 km of Porto Office Park or are ready to relocate to the eligible area
Customer-focused communication skills
Previous Customer Support experience is a great plus, but not mandatory

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

Interested in this Dutch Customer Support Porto opportunity?
Apply with your CV – your new job is just a click away!

Explore more jobs in Portugal

What candidates say about ProRekruter

Real feedback from people we supported through the recruitment process.

Natalia is a very helpful and friendly recruiter! We were in touch via Whatsapp, she supported me at every step. Her help made it very easy for me to contact the company when I needed it. I got an offer shortly after…

Lisa ELLENBROEK., Customer Advisor in Dutch (Portugal)
Recruitment in a great atmosphere! The process was explained in a simple way. The recruiter answered my questions and helped a lot at a critical moment (she organized my interview with the company at the last minute when my meeting link did…

Angela G., Customer Advisor in Tourism, Greece
Recruitment in ProRekruter was very efficient and easy. The recruiter who contacted me was very nice and our first selection conversation lasted about 10 minutes. Our contact and all recruitment was very effective. I find ProRekruter employees very friendly and helpful.I really…

Sabine S., candidate – Kundenservice in Deutsch (Athens)
Thank you so much for your great assistance. I applied a job and I got hired shortly! Marie took care of me at every step in this recruitment.

Igor G – Content Moderator in Deutsch, Lissabon
Brałam udział w rekrutacji na 3-miesięczny projekt zdalny w języku polskim w Grecji. Rekrutacja była bardzo szybka, w całości przez telefon. Ku mojemu zaskoczeniu dostałam ofertę pracy i zaczęłam po 2 tygodniach. Rekruterka była bardzo pomocna i wszystko wyglądało tak, jak mówiła…

Martyna D., Candidate – Customer Support in Polish, remote in Greece
Very nice, fast and professional – 100% recommendation!!!Thomas took care of every detail! I have been working in this position for six months and I am very pleased. Good salary and most importantly – always on time!

Nicolás J., candidate – Deutschsprachiger Kundenservice, Lissabon
Thanks to the recruiter from ProRekruter I quickly found a new job after the end of my contract in the tourism industry. They did not expect experience and offer training. Earnings and benefits are also ok. Everything went smoothly, the recruitment was…

Stefano L., candidate – Customer Service Agent in Italian (Athens)

Dutch Customer Support (Nederlands) | HOME OFFICE Porto | Medical Services | Start 22.10

✅ Location: Remote – Porto area

✅ Project:

✅ As a Customer Support Advisor you will:

✅ Competitive salary and remuneration system:

✅ What we offer:

✅ Requirements:

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Submit Application

Thank you for your application!

What candidates say about ProRekruter

Please Follow & Like Us

Dutch Customer Support (Nederlands) | HOME OFFICE Porto | Medical Services | Start 22.10

✅ Location: Remote – Porto area

✅ Project:

✅ As a Customer Support Advisor you will:

✅ Competitive salary and remuneration system:

✅ What we offer:

✅ Requirements:

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Explore related jobs

Submit Application

Thank you for your application!

What candidates say about ProRekruter

Please Follow & Like Us