Polish Customer Service in Lisbon – office-based role for an international insurance project.

✅ Location: Lisbon Oriente

Possible start: 5.11
Office-based work in Lisbon Oriente
Work schedule: Monday–Friday, 07:30–20:00 rotational shifts (full-time: 40h/week, weekends off)
Fast and fully online recruitment process

✅ Project:

As a Polish Customer Service Advisor, you will support Polish-speaking customers and insurance brokers on an international insurance project.

You will help with questions about policies, coverage and cancellations while working in a structured international team.

✅ As a Customer Service Advisor you will:

Handle customer enquiries by phone and email
Explain insurance coverage and product information
Support policy cancellation requests
Assist insurance brokers and direct enquiries to the correct team
Maintain accurate customer records in internal systems

✅ Competitive salary and remuneration system:

Base salary: €1,073 gross/month x12 or €920 gross/month x14 — you choose the payment schedule
Fixed project bonus: €70 gross/month
Extra Project Bonus: €84 gross (part of a total of €1,000 gross paid monthly during the first year of contract!)
Performance bonus: up to €100 gross/month
Meal allowance: €7.63 net/day, approximately €167/month, via meal card

Average monthly package: approx. €1,227–€1,327 gross/month + €167 net/month meal card

✅ What we offer:

Possible start: 5.11
Full-time 6-month fixed-term contract with possibility of extension
Office-based work in Lisbon Oriente
Full paid training provided
Private Health Insurance from Day 1
Fast online recruitment process

✅ Requirements:

Polish at C2 level
English at B2 level or higher
You already live in Lisbon or Greater Lisbon
Clear and professional communication
No previous experience required – Customer Service experience is welcome

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

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ProRekruter
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Natalia is a very helpful and friendly recruiter! We were in touch via Whatsapp, she supported me at every step. Her help made it very easy for me to contact the company when I needed it. I got an offer shortly after…

Lisa ELLENBROEK., Customer Advisor in Dutch (Portugal)
Recruitment in a great atmosphere! The process was explained in a simple way. The recruiter answered my questions and helped a lot at a critical moment (she organized my interview with the company at the last minute when my meeting link did…

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Recruitment in ProRekruter was very efficient and easy. The recruiter who contacted me was very nice and our first selection conversation lasted about 10 minutes. Our contact and all recruitment was very effective. I find ProRekruter employees very friendly and helpful.I really…

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Igor G – Content Moderator in Deutsch, Lissabon
Brałam udział w rekrutacji na 3-miesięczny projekt zdalny w języku polskim w Grecji. Rekrutacja była bardzo szybka, w całości przez telefon. Ku mojemu zaskoczeniu dostałam ofertę pracy i zaczęłam po 2 tygodniach. Rekruterka była bardzo pomocna i wszystko wyglądało tak, jak mówiła…

Martyna D., Candidate – Customer Support in Polish, remote in Greece
Very nice, fast and professional – 100% recommendation!!!Thomas took care of every detail! I have been working in this position for six months and I am very pleased. Good salary and most importantly – always on time!

Nicolás J., candidate – Deutschsprachiger Kundenservice, Lissabon
Thanks to the recruiter from ProRekruter I quickly found a new job after the end of my contract in the tourism industry. They did not expect experience and offer training. Earnings and benefits are also ok. Everything went smoothly, the recruitment was…

Stefano L., candidate – Customer Service Agent in Italian (Athens)

Polish Customer Service (Polski) | Lisbon Oriente | Insurance | Mon–Fri | Start 5.11

✅ Location: Lisbon Oriente

✅ Project:

✅ As a Customer Service Advisor you will:

✅ Competitive salary and remuneration system:

✅ What we offer:

✅ Requirements:

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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Polish Customer Service (Polski) | Lisbon Oriente | Insurance | Mon–Fri | Start 5.11

✅ Location: Lisbon Oriente

✅ Project:

✅ As a Customer Service Advisor you will:

✅ Competitive salary and remuneration system:

✅ What we offer:

✅ Requirements:

✅ EU citizenship or a valid residence permit with full rights to work in Portugal is required.

What happens after you apply?

Similar Polish jobs in Portugal

Submit Application

Thank you for your application!

What candidates say about ProRekruter

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