Polish Customer Support Lisbon opportunity for Polish speakers looking to work in an international digital environment. Join one of the world’s leading video and e-commerce platforms and support buyers, sellers and content creators from a modern office in Lisbon Oriente.

Lisbon Oriente | Office-based | Full training provided | International video & e-commerce project

EXTRA PROJECT BONUS – €1,000 gross total, paid monthly (€84 gross/month) during the first year of your contract

✅ Location: Lisbon Oriente

Start date: 17.09 & 22.10
It’s office based work in Lisbon Oriente
Rotational schedule time frames:Monday- Sunday 08:00 to 17:00 or 09:00 to 18:00 (full time: 8h/day, 40h/week, 5 days/week) with 2 rotating days off!
We offer an efficient and fast online recruitment process

About the Project

Join a fast-growing team supporting one of the world’s leading video and e-commerce platforms!
As a Customer Support Representative, you’ll assist users by phone, helping resolve their questions and ensuring a smooth online shopping experience.

What you will do:

Talk to Video App users via inbound and outbound calls – be the friendly voice they can count on
Help with orders, deliveries, and account issues – whether it’s a buyer, seller, or content creator
Review and solve reported problems quickly and clearly
Escalate more complex issues to the right team, following clear procedures

Who we are looking for:

You speak Polish (native)
You speak English (at least B2)
You live in Lisbon or you are ready to relocate here
You have strong moderation skills, verbal and written communication skills and rational decision making with local market expertise
You have strong understanding of e-commerce

Salary:

Base salary: 1073€ gross x 12 months (or 920€ gross paid per 12 months!) – you choose the payment schedule
45€gross fixed project/role bonus
Meal allowance: €7.63 net/day (approx. €167,86/month) via meal card
84€ gross – EXTRA PROJECT BONUS (part of a total of €1,000 gross paid monthly during the first year of contract!)
It’s on average 1200€ – 1369€ gross / month

What we offer:

Start date: 17.09 & 22.10
Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)
Rotational schedule time frames: Monday- Sunday 08:00 to 17:00 or 09:00 to 18:00 (full time: 8h/day, 40h/week, 5 days/week) with 2 rotating days off!
Training is provided at the beginning of the work
We offer office based work system in our modern location in Lisbon – Oriente
Complete online recruitment process
A Bring a Friend Program with attractive incentives
Private Health Insurance from day 1

Why apply:

Start your international career in Lisbon while working with one of the world’s leading video and e-commerce platforms.

Support users in a dynamic digital environment, receive full training, private health insurance and gain valuable experience in Customer Support and e-commerce.

Note: This position is open to candidates already based in Lisbon or willing to relocate.

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ProRekruter
Greece, Portugal & Poland

What candidates say about ProRekruter

Real feedback from people we supported through the recruitment process.

Natalia is a very helpful and friendly recruiter! We were in touch via Whatsapp, she supported me at every step. Her help made it very easy for me to contact the company when I needed it. I got an offer shortly after…

Lisa ELLENBROEK., Customer Advisor in Dutch (Portugal)
Recruitment in a great atmosphere! The process was explained in a simple way. The recruiter answered my questions and helped a lot at a critical moment (she organized my interview with the company at the last minute when my meeting link did…

Angela G., Customer Advisor in Tourism, Greece
Recruitment in ProRekruter was very efficient and easy. The recruiter who contacted me was very nice and our first selection conversation lasted about 10 minutes. Our contact and all recruitment was very effective. I find ProRekruter employees very friendly and helpful.I really…

Sabine S., candidate – Kundenservice in Deutsch (Athens)
Thank you so much for your great assistance. I applied a job and I got hired shortly! Marie took care of me at every step in this recruitment.

Igor G – Content Moderator in Deutsch, Lissabon
Brałam udział w rekrutacji na 3-miesięczny projekt zdalny w języku polskim w Grecji. Rekrutacja była bardzo szybka, w całości przez telefon. Ku mojemu zaskoczeniu dostałam ofertę pracy i zaczęłam po 2 tygodniach. Rekruterka była bardzo pomocna i wszystko wyglądało tak, jak mówiła…

Martyna D., Candidate – Customer Support in Polish, remote in Greece
Very nice, fast and professional – 100% recommendation!!!Thomas took care of every detail! I have been working in this position for six months and I am very pleased. Good salary and most importantly – always on time!

Nicolás J., candidate – Deutschsprachiger Kundenservice, Lissabon
Thanks to the recruiter from ProRekruter I quickly found a new job after the end of my contract in the tourism industry. They did not expect experience and offer training. Earnings and benefits are also ok. Everything went smoothly, the recruitment was…

Stefano L., candidate – Customer Service Agent in Italian (Athens)

URGENT 17.09 or 22.10! Polish / Polski – Leading Video App -Customer Advisor -Lisbon Office

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URGENT 17.09 or 22.10! Polish / Polski – Leading Video App -Customer Advisor -Lisbon Office

About the Project

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Who we are looking for:

Salary:

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Why apply:

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